Outside Food and Handling Fee Options

We ask that you and your guests arrive no more than 10-15 minutes prior to your scheduled party. Waivers can be sent through the the invitation link that is sent with your booking letter, it can also be found at the bottom of the webpage, or they can use their own device to scan a QR code to fill out the waiver.

First, we thoroughly prepare the area so that it’s all clean, tidy, and organized for your group. Then, we set up the party area with any items you might have brought such as your cake. We will take care of any items your guests might bring, like birthday presents for the guest of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and check in with you from time to time to see if you need anything else. We will make sure all the kids are served and taken care of. We will have a table set up if you add any food and drinks for the adults. They are welcome to serve themselves.

A non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

Deposits are non-refundable (sorry, no exceptions), but you may change your party date at least 7 days before your party with no rescheduling penalty. A rescheduling fee of $50 applies to change a party after the 7-day cut-off time. You must pay for your party in full plus the rescheduling fee at the time of the change in order to reschedule. Reschedules must be within 90 days of the original date. If you cancel your event 0-7 days before the event, you will be responsible for 100% of the total.

Parties will not be private but will be separated. However, inflatables will be shared with other parties and guests.

Fees and terms: $15 Drink Fee: prepackaged drinks (boxes, pouches, or plastic bottles only). No coolers (create a slip hazard) nor alcoholic beverages allowed. $45 Food Fee: Finger foods only (approved items: pizza, sandwiches, wings, meat trays, cheese trays, fruit/veggie trays, and/or samosas). Nothing that requires to be kept warm, reheated nor requiring utensils to serve. Combined Food and Drink Fee: $60 Bring your own cake or cupcakes at no charge; cakes valued over $50 must be moved and handled by party hosts only. Space is limited, so please do not arrange to drop off items more than 15 minutes prior.

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party areas, we do not permit wall or ceiling decorations, streamers, silly string, or confetti. Decorations that require to be put together will need to be done before arriving for your party. We have limited time for set up.

Yes, to add extra time you will have to book a “Classic” party package for the number of kids you have.

If you will be bringing a cake, please bring candles and a lighter (no matches please).

All deposits are non-refundable. You may change your event date within 14 days of your original date without additional cost. If you change/cancel your event within 7-13 days of your original date, a charge of 50% of the total price will be incurred. If you change/cancel your event within less than 7 days of your party, a charge of 100% of the total price will be incurred.

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

It’s easy! For your convenience, you can book your party online and a party planner will contact you a few days before your event to confirm the details, and headcount and add any additional items you would like to add.

No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena.

We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we will be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.

We’ll call you 4-5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Pizza must be ordered by 5:00 pm the night before your party. You can add more pizza no more than Two days before your party. If adding the day of it cannot be guaranteed.

No alcohol is allowed in our facility.

If you are not purchasing our popular Fun Place goodie bags you are welcome to bring your own. Make sure all goodie bags are filled before arrival and balloons are inflated.

Yes. Birthday Children count towards the kid count of the package you book.

No

The Store does not provide character appearances but hosts are welcome to hire their own for parties.

When we are counting your headcount, we are counting any child between the ages of 2 and 17. Babies under 2 and adults 18 and older will need a waiver but will not be counted toward the headcount.

Yes we can drop you to a smaller package the day of your party. We will have to charge for any pizzas, drinks or balloons that were included with the original larger package.